Established 1974 | U.S.A.

ORDERING SAMPLES  |  PLACE AN ORDER  |  LOGO EMBROIDERY & CUSTOMIZING

  Tel 888.DIAL.RLP     Email info@rlpuniform.com

  RLP Uniforms & Corporate Apparel  

 

Ordering samples

 
 

Our business is built on repeat customers and we want you to be happy with the products you purchase. To that end, we are happy to send you sample garments to see and try on before you purchase. Samples are brand new garments sent to you free to review, all you pay for are the shipping costs. (We may send samples free freight or reimburse you on your first order, please email us for details). You never have any obligation to purchase anything from us provided the samples are returned as outlined below.

Samples are generally shipped within one business day. We will send you a pre-approved return authorization form by email indicating how and where to return the samples (this form must accompany your return). You will have 14 days from the date we ship the samples to make your return shipments.

Place your sample order
All we need is for you to complete and submit a sample order formClick here for form
Please be sure to provide all information requested. We will process your order and send you a confirmation by email within 24 hours. If you have questions or need additional information before placing your order, feel free to email us at the address shown at the top of this page. Please note that sample orders can not be placed by telephone.

Notice & consent
Before requesting samples, please read all information below. By participating in our free sample program, you are indicating your agreement to all terms and conditions outlined below and on the order form. Depending on stock levels at the time you place your order, we may need to switch around the sizes and colors you request - we will make sure you receive each color and size requested.

Freight costs
Generally, each brand of garment will ship from a separate warehouse and you will have to return the items to those same warehouses. For example, if you order 2 different brands of garments, there will be 2 freight charges to ship the garments to you, you will also have to make 2 return shipments. If you would like to know the estimated freight charges or inquire about any free freight we may be able to offer, please inquire prior to submitting this order. If you place a regular order after receiving samples, we may reimburse you for freight costs depending on the value of your order. Please note that we are not able to charge freight to a credit card, we require a UPS or FEDEX shipper account number to bill freight to. UPS is preferred because FedEx shipments are not available from all warehouses. There are no handling charges, you will only be charged the freight amount UPS or FedEx charges. If you need a UPS shipper account you can open an account with UPS on their website.

Return due date
Within approximately 5 business days from shipment, we will email you a pre-approved return authorization form which must accompany your return. The form details how and where to return the samples. Unless otherwise agreed by our company in writing, you will have 14 days from the date we ship the samples to make your return shipments and provide us with the return tracking numbers. Please note that it is your responsibility to make sure you receive the Return Authorization Form(s) before the 14 day period expires. We will not notify you if samples are not return shipped by the due date. Failure to ship your returns within the 14 day period will result in the return authorization(s) being cancelled and your credit card will be charged for the full retail value of the samples as final sale (no future return of those items will be allowed).

Garment condition
All samples are brand new garments and must be returned in 'brand new' condition with original packaging. Any soiled, damaged or altered garments will be refused and returned to you and your credit card will be billed for the full retail of those items as final sale plus return freight and handling.

Return shipment tracking
You are required to supply us with the tracking number of your return shipment by the return shipping deadline shown on the return authorization form we send you. Failure to supply us with the tracking numbers of your returns within the 14 day period will result in the return authorization(s) being cancelled and your credit card will be charged for the full retail value of the samples as final sale (no future return of those items will be allowed).

Purchasing samples
Unless you have an existing account with us, samples may only be purchased as part of an order for 12 pieces. For example, if you order 2 pieces as samples and decide to purchase them, you can only do so provided you order an additional 10 pieces at that time to meet the minimum order requirement for new accounts of 12 pieces.

Credit card authorization
For sample orders with a retail value of $250 or less that are shipping within the U.S.A. - we will put a $1 authorization on your credit card to verify that it is valid. For samples orders with a retail value of more than $250 and those shipping outside the U.S.A. - we will authorize the full retail value of the samples to your credit card prior to shipping. Please note that this authorization does not charge your card but rather authorizes us to charge the card for that amount in the event the samples are not returned in accordance with our terms.  

RLP Sample Order Form
   
   

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