Established 1974 | U.S.A.

ORDERING SAMPLES  |  PLACE AN ORDER  |  LOGO EMBROIDERY & CUSTOMIZING

  Tel 888.DIAL.RLP     Email info@rlpuniform.com

  RLP Uniforms & Corporate Apparel  

 

Return policy & terms of sale

 
 

Your consent
By transacting business with our company, you consent to our Terms of Sale and Return Policy.

Changes to this policy
We reserve the right to make changes to our policies and procedures at any time without notice. We will not notify you of any such changes, accordingly we recommend that you check this website  periodically to determine if changes have been made. This policy was last modified on January 1, 2015.

Terms of sale
Once placed, orders may not be cancelled or changed. Orders are considered ‘placed’ when order is received by Seller via regular mail, email, fax or phone. All sales are final. At our discretion we will allow exchanges of items claimed to be defective, or unworn unaltered merchandise in new condition for different sizes, colors or merchandise provided you request and exchange in writing within five days from receipt of your order and you reorder merchandise of equal or greater value at the time you request the exchange. Under no circumstances will we issue refunds or an open merchandise credit. Exchanges must be pre‐approved in writing by RLP UNIFORM and are subject to a 20% restocking fee and must be returned in accordance with our instructions. Any goods submitted for exchange without an approved authorization will not be accepted and Seller will not be liable to return merchandise or issue credit. All claims must be asserted by Buyer to Seller within 5 business days after delivery, except claims for defects which must be asserted by Buyer within 10 days after the defect is discovered but not more than 45 days after delivery. All claims for exchanges must be asserted to the Seller within 5 days after delivery. All claims for shortages must be asserted to the Seller within 5 days after delivery. RLP UNIFORM shall make commercially reasonable efforts to meet any shipment date provided to you in writing for any accepted order. However, you understand and agree that shipment of Goods is subject to availability and RLP UNIFORM expressly disclaims liability for any failure to meet such delivery dates. RLP UNIFORM shall have the right to deliver Goods at one time or in portions as merchandise becomes available, and to invoice for those portions shipped. Payment will not be considered final until all freight charges and taxes billed to you have been paid. In the event we are unable to ship any portion of an order within 60 days from the date the order was placed or within 60 days of any ship date promised to you in writing, you may cancel only that portion of the order that has not shipped by that time. You agree that any partial shipments we make on an order are considered completed at the time they ship and you may not return or cancel any item shipped on an order regardless of whether or not we are able to complete the remainder of the order.

Return instructions
All exchanges must be pre-approved in writing by RLP UNIFORM. Before you attempt to return any item for exchange, you must first contact us to obtain a 'Return Authorization Form' with a valid 'RA Number'. If approved, this form will be sent to you by email within 24 business hours of your request. Under no circumstances will we be liable to issue credit for, or return any merchandise shipped to us without an approved return authorization form or shipped to the wrong return center. Each brand of merchandise ships from it's own warehouse, you will be required to send merchandise back to those same warehouses for exchanges (if you order multiple brands you will have multiple shipments).

Return policy
You may exchange any new merchandise that has not been worn, soiled, altered or customized for different sizes, colors or for different merchandise. Your request for an exchange must be made within 5 business days from receipt of your order either by telephone, fax or email. At the time you request the exchange, you must place a reorder for equal or greater value. No merchandise credit will be issued without a reorder of equal or greater value. A restocking fee of 20% will be charged on all such exchanges. Customer is responsible for all freight charges associated  the return and reorder. Any merchandise that has been worn, soiled, altered or customized may not be exchanged unless defective.

All claims for shortages and/or defective customizing services must be made within 5 business days from receipt of your order. Exchanges for defective products will be accepted within a 'reasonable' time frame. Because of the nature of our products, we reserve the right to determine on a 'case by case' basis regarding whether or not a product is defective. We will of course pay for return freight and replace any defective products or defectively customized merchandise at no charge.

RLP Return Policy
   
   

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