Return Policy & Terms of Sale
We take great pride in our ability to
provide you with prompt & reliable service. To assure that all
transactions are processed accurately and in a timely way, we
ask that our customers follow the guidelines outlined below.
By transacting business with our company, you consent
to our Terms of Sale and Return Policy.
Changes to this policy
We reserve the right to make changes to
our policies and procedures at any time. We will not notify
you of any such changes, accordingly we recommend that you
check this website periodically to determine if
changes have been made. This policy was last modified on
January 3, 2011.
Terms of sale
All sales are final. Once placed,
orders may not be cancelled or changed. We will allow
exchanges for sizes, colors, defective merchandise or
changes to different garments but no refunds or open
merchandise credits will be issued.
We are happy to provide you with
sample garments prior to your making a purchase and strongly
recommend that you do so.
For larger orders,
we will provide samples at no charge, on smaller orders we
may ask you to purchase the samples and subsequently issue a
refund or credit at your discretion when returned. There are
no restocking fees for returning sample items.
Without exception, all requests for
returns must be pre-approved in writing by RLP UNIFORM.
Before you attempt to return any item for exchange, you must
first contact us to obtain a 'Return Authorization Form'
with a valid 'RA Number'. Upon request we will email or fax
this form to you. Please note that returns for exchange will
be accepted only at the specific return center address shown
on the form we send you (we utilize several different return
centers). Under no circumstances will we be liable to issue
credit for, or return any merchandise shipped to us without
an approved return authorization form or shipped to the
wrong return center.
You may exchange any new merchandise that
has not been worn, soiled, altered or customized for different
sizes, colors or for different merchandise. Your request for an
exchange must be made within 5 business days from receipt of
your order either by telephone, fax or email. At the time you
request the exchange, you must place a reorder for equal or
greater value. No merchandise credit will be issued without a
reorder of equal or greater value. A restocking fee of 20% will
be charged on all such exchanges. Customer is responsible for
all freight charges associated the return and reorder.
Any merchandise that has been worn, soiled, altered or
customized may not be exchanged unless defective.
All claims for
shortages and/or defective customizing services must be made
within 5 business days from receipt of your order. Exchanges
for defective products will be accepted within a
'reasonable' time frame. Because of the nature of our
products, we reserve the right to determine on a 'case by
case' basis regarding whether or not a product is defective.
We will of course pay for return freight and replace any
defective products or defectively customized merchandise at